Cancellation, Return and Refund Policy

Please note for the refund and cancellation policy you can visit our website.

https://www.localitree.com/faq/


Cancellation & Return Policy

1 How can I cancel my order?
We provide easy and hassle-free cancellation. You can email (care@localitree.com) or WhatsApp (+852 5940 1514)us to cancel your order.

Q. 2 What if I want to return something?
You can return the products before/ during or after the delivery (within 24 hours).
Our customer support team will get in touch with you to resolve the issue you are dissatisfied with and we will get the refund initiated to your Localitree Wallet.

Q.3 What if I have any complaint regarding my order?
You can share the issue with us on our customer care number (+852 5940 1514)or email us (care@localitree.com). Our customer care support team is always there for you.

Q.4 What if I want to return the packed item?
You are suggested to keep the item unopened and inform us. We will arrange the pickup of the product at the time of your next order delivery and refund accordingly. If it has been already opened, then the company will not take responsibility.

Q.5 What if there is any issue in fresh items (for e.g. fruits, vegetables, milk, yogurt and paneer)?
You are suggested to check the items immediately at the time of delivery. And you can return the product if it is not up to the mark. Fresh produce items are not eligible for post-delivery refund or return.

Q. 6 What if I received the wrong product?
If we have delivered a different product than what you have ordered, we will replace it at the time of your next order delivery.
 

Refund Policy
 
Q. 7 How long do you take to initiate my refund?
Refunds will be credited back toyour Localitree Wallet within 24 hours of confirmation.

Localitree - Indian Grocery Hong Kong
Localitree is an online grocery shopping store in Hong Kong, exclusively designed for delivering the freshest of fruits and vegetables, with the best quality pulses and food grains, dairy products, festive essentials and much more from renowned brands.
All our products are fresh and of high-quality and ordered from a range of specialist retailers and markets, to be delivered to your home.
At Localitree, we love food and want everyone to enjoy delicious fresh food all year round. That’s the reason we strive to offer the best quality products from amazing growers and suppliers across the world.
Hong Kong’s Biggest Online Supermarket
We established Localitree in Hong Kong in the year 2018 and today we are one of the largest dedicated online grocery retailers of Hong Kong with thousands of active customers shopping with us. Our main aim is to provide our customers with the best shopping experience in terms of service, price range & offers. This helps in building a robust business and delivering long-term value to our customers.
Our online Indian Supermarket in Hongkong offers services filled with a unique end-to-end operating solution enabled by AI technology, which further makes it suitable for users to operate the business with the help of trending technology. The world is changing fast, driven by different shopping habits and ever more advanced technology for the consumer. We very well comprehend that grocery is the largest of all retail segments and deals with the daily chores of life, hence moving it online, helps the consumers to address their requirements effortlessly. We are well positioned to take advantage of these innovative technological trends for the benefit of our customers and partners.
Enjoy Online Grocery Shopping & Everyday Necessities
We are a leading megastore, bringing a whopping 5000+ products from more than 500+ brands, with one simple aim to turn you into our loyal customers forever. Our range of products is vast, ranging from household cleaning products to personal care to pet supplies. Localitree has everything under its umbrella, which would fulfill all your needs.
We are Hong Kong’s first online supermarket powered by AI-based Supply Chain Intelligence & Logistics Planning to help you experience highest efficiency, reliability & clarity in operations. Localitree is all about bringing convenience to your doorstep and letting you experience stress-free shopping for your daily essentials.
Localitree is all set to revolutionize the way you shop for Indian groceries in Hongkong and other daily essentials, making it easier and more convenient than ever before. Whether you need fruits, vegetables or dairy and meat, we have everything for you.
Offering The Best & Fresh Quality Products
We at Localitree are dedicated to providing superior quality products ranging from baby products, beverages, cooking essentials, festival essentials, fruits, vegetables, organic products and much more. We have made product categories in a seamless manner letting you access any product easily.
We don’t settle for anything less than perfect, this always provokes us to provide quality-laden products, to help you enjoy quality items without any hassle. Localitree helps you and your family get fresh, healthy and delicious food and other daily essentials with the convenience of ordering everything from one place.
Get Online Grocery Delivery and Daily Essentials Online with Localitree today!
Order groceries and your daily requirements online with Localitree, and get ready to stock your kitchen, bathroom and beyond with all of the best brands, reducing the painful supermarket queues and hefty price tags!
Buy Groceries on Hong Kong Island.   Buy Groceries in Kowloon.   Buy Groceries in New Territories.   Buy Groceries on Hong Kong Island (Central and Western).   Buy Groceries on Hong Kong Island (Wan Chai).   Buy Groceries on Hong Kong Island (Eastern).   Buy Groceries on Hong Kong Island (Southern).  
Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business. 根據香港法律,不得在業務過程中,向未成年人售賣或供應令人醺醉 的酒類。