Frequently Asked Questions

Shipping, Delivery & Payment methods

How long will it take to get my order delivered?

Localitree offers the fastest delivery (Same Day) service in Hong Kong with daily morning and evening delivery of orders.

Same Day Delivery calculates 24 hours from the order placement time with an exception of Sundays.

Important points to note before placing the order:
Self pickup is required when there is no authorized unloading area or lifts in/around the building.

In the event of typhoons / rainstorm, deliveries will be rescheduled to the next available date. Typically this will be the next working day.

Please feel free to contact us if you have any further questions or doubts.

What’s the delivery fee?

We currently offer free home delivery for each order over HK$200 (Areas included: HK Island excluding south side & Tai Tam, Kowloon, LOHAS Park, TKO/TKL and Tung Chung.

Orders under HK$200? A minimal delivery charge of HK$30 will be imposed on each such delivery.

Minimum order value threshold for free delivery is $300 for South HK Island, Tai Tam and remaining NTs (Tuen Mun, Ma Wan, Sha Tin, Yuen Long and Tai Po etc). The minimal delivery charge of HK$50 will be imposed on orders below $300.

Discovery bay orders attracts additional tunnel fee of $120 when cart size is less than $500.

Spending refers to the total billed amount net of coupons and gift vouchers,  and other discount offers.

Why the prices are cheapest on Localitree?

  • We save on the retail rent.
  • Direct Sourcing.
  • Centralised logistics & quality control.
  • No listing fee.
  • Efficient logistics team.

 

What are the payment options?

We are accepting Cash On Delivery (COD), Bank and PayMe Transfers.  Direct Credit card payments made by Visa, MasterCard & American Express.

Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business. 根據香港法律,不得在業務過程中,向未成年人售賣或供應令人醺醉 的酒類。

FAQ Second Version

How Do I Track My Order?

Simple. Log in to your account, enter Order ID and billing information and you can see exact status of your order.

Or,  you can dial 5940 1514 anytime, we will be more than happy to serve you.

We anyway will keep you updated with respect to your order delivery status through emails and text messages.

 

What are the covered service areas?

Delivery service covers domestic as well as industrial and commercial areas. Current delivery service is available for Hong Kong Island, Kowloon, the New Territories and specific outlying island areas: Discovery Bay, Ma Wan and Tung Chung.

It is not available for Cheung Chau, Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery, Tai O.

Delivery service is not applicable to locations that cannot be directly accessed by courier vehicles.  Our delivery service does not cover floors higher than 5 levels when not directly connected by elevators. Please contact customer service representative when in doubt on 5940 1514.

Please note: Localitree will not be responsible for any damage or loss caused when products are left at the door or at the security office upon customer’s request.

How do I reach you if I Have Any Queries?

Please dial +852 5940 1514 for any questions or queries.

Localitree - Online Grocery Store
Localitree is an online grocery shopping store in Hong Kong, exclusively designed for delivering the freshest of fruits and vegetables, with the best quality pulses and food grains, dairy products, festive essentials and much more from renowned brands.
All our products are fresh and of high-quality and ordered from a range of specialist retailers and markets, to be delivered to your home.
At Localitree, we love food and want everyone to enjoy delicious fresh food all year round. That’s the reason we strive to offer the best quality products from amazing growers and suppliers across the world.
Hong Kong’s Biggest Online Supermarket
We established Localitree in Hong Kong in the year 2018 and today we are one of the largest dedicated online grocery retailers of Hong Kong with thousands of active customers shopping with us. Our main aim is to provide our customers with the best shopping experience in terms of service, price range & offers. This helps in building a robust business and delivering long-term value to our customers.
Our online Indian Supermarket in Hongkong offers services filled with a unique end-to-end operating solution enabled by AI technology, which further makes it suitable for users to operate the business with the help of trending technology. The world is changing fast, driven by different shopping habits and ever more advanced technology for the consumer. We very well comprehend that grocery is the largest of all retail segments and deals with the daily chores of life, hence moving it online, helps the consumers to address their requirements effortlessly. We are well positioned to take advantage of these innovative technological trends for the benefit of our customers and partners.
Enjoy Online Grocery Shopping & Everyday Necessities
We are a leading megastore, bringing a whopping 5000+ products from more than 500+ brands, with one simple aim to turn you into our loyal customers forever. Our range of products is vast, ranging from household cleaning products to personal care to pet supplies. Localitree has everything under its umbrella, which would fulfill all your needs.
We are Hong Kong’s first online supermarket powered by AI-based Supply Chain Intelligence & Logistics Planning to help you experience highest efficiency, reliability & clarity in operations. Localitree is all about bringing convenience to your doorstep and letting you experience stress-free shopping for your daily essentials.
Localitree is all set to revolutionize the way you shop for Indian groceries in Hongkong and other daily essentials, making it easier and more convenient than ever before. Whether you need fruits, vegetables or dairy and meat, we have everything for you.
Offering The Best & Fresh Quality Products
We at Localitree are dedicated to providing superior quality products ranging from baby products, beverages, cooking essentials, festival essentials, fruits, vegetables, organic products and much more. We have made product categories in a seamless manner letting you access any product easily.
We don’t settle for anything less than perfect, this always provokes us to provide quality-laden products, to help you enjoy quality items without any hassle. Localitree helps you and your family get fresh, healthy and delicious food and other daily essentials with the convenience of ordering everything from one place.
Get Online Grocery Delivery and Daily Essentials Online with Localitree today!
Order groceries and your daily requirements online with Localitree, and get ready to stock your kitchen, bathroom and beyond with all of the best brands, reducing the painful supermarket queues and hefty price tags!
Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business. 根據香港法律,不得在業務過程中,向未成年人售賣或供應令人醺醉 的酒類。