Frequently Asked Questions

Shipping, Delivery & Payment methods

Cancellation, Return and Refund FAQ’s – Click here

1. What are the delivery timings?

Generally we deliver in two slots – Morning and Evening. Morning (10:30 AM to 2:30 PM ) and evening (4 PM to 8 PM). Please visit our Delivery Schedule (https://www.localitree.com/delivery-policy/) for detailed information as per the locations.

2. What is the payment policy?

There are only two payment methods available as of now:

  1. Prepaid payments (via credit card, PayMe and account transfer)
  2. Cash on Delivery
    Please note: No Credit (Delivery without pre-payment or COD) shall be provided under any circumstances. We suggest you to make online payment (via credit card, PayMe and account transfer) if you are not expected to be available at the time of delivery.

3. How can we make the payment?

You can pay for your order on Localitree.com using the following modes of payment:

  1. Cash on delivery
  2. Credit cards (VISA / Mastercard / Amex)
  3. PayMe and account transfer

4. Which payment gateway you are using?

We are using Stripe payment gateway.

5. How can I add more items in my order?

You can call our customer care number (+852 5940 1514).

6. What is minimum threshold for my location?

It is $ 200 and $300 for most of the locations. Please see Delivery Policy (https://www.localitree.com/delivery-policy/) for detailed information on this.

We currently offer free home delivery for each order over HK$200 (Areas included: HK Island excluding south side and Tai Tam. Kowloon, LOHAS Park, TKO/TKL and Tung Chung. For orders under HK$200, a minimal delivery charge of HK$30 will be imposed on each delivery.

Minimum order value threshold for free delivery is HK$300 for HK Island South, Stanley, The Peak,Tai Tam and NTs (Tuen Mun, Ma Wan, Sha Tin, Yuen Long, tin shui wai, Tsing yi, clear water bay, Sai kung, Kwai Chung, Lai Chikok, Tsuen wan, Ma on Shan, and Tai Po etc). The minimal delivery charge of HK$50 will be imposed on orders below HK$300.

Discovery bay orders attracts additional tunnel fee of HK$120 when cart size is less than HK$500.

7. Do you deliver on Sundays/Public Holidays?

We deliver orders everyday with an exception of Sundays.In the event of typhoons / rainstorm, deliveries will be rescheduled to the next available date. Typically this will be the next working day

8. Do you deal in fresh or frozen meat?

No, we do not deal in fresh meat at present. However, it is in process.

9. How much time will it take to deliver the order?

Same Day Delivery Cut Off time is 7AM for Morning Slot locations and 10AM for Evening Slot locations. Please see Delivery Policy (https://www.localitree.com/delivery-policy/) for detailed information on this.

10. What time should I place the order at to get same day delivery?

Cut off time is 7AM for Morning Slot locations and 10AM for Evening Slot locations.Please see Delivery Policy (https://www.localitree.com/delivery-policy/) for detailed information on this.

11. Can you deliver the order if we are not available at home?

Yes, we can deliver the (pre-paid) order to your door step/reception or conciergewhen authorized by you. Please note, Localitree will not be responsible for any loss or damage of product/s.

12. Can we pay later after delivery?

No, we do not extend such facility.

13. Can we pay in INR or with an Indian bank account?

Yes, you may pay to our Indian bank account if you have recently moved to Hong Kong. This facility can only be used once.

14. Can you provide on demand(express) delivery?

Yes, we may provide on demand(express) delivery service. The charges are variable as per the location; you may call us on +852 5940 1514 for more information on this.

15. Do you deliver all over Hong Kong?

Yes, we cover almost all parts of Hong Kong.

16. How would the amount paid in excess be adjusted?

We will refund the excess amount to your Localitree wallet which can be used at your next purchase.

17. Can you deliver the order to some other location as I am not at home today?

Yes, you need to inform us at the time of placing the order or at the time of dispatch.

18. How do I register?

You can register with us by providing your basic details: Email address, contact number and the delivery address.

19. Is there any charge for registration?

No. Registration on Localifree.com is absolutely free.

20. Do I get any benefit when I register with you?

You will get welcome balance of HK$20.

21. How can I top up my wallet?

You can directly recharge your wallet with Credit Card using following link: https://www.localitree.com/my-account/woo-wallet/add/

22. How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

23. How do I get my payment if I get my order cancelled?

We will credit the amount in your wallet which you can use against your upcoming orders.

24. Is there any coupon available in case of late deliveries?

No, but we will try to deliver on time.

25. Are veggies and fruits fresh?

Yes, We provide fresh veggies and fruits.

26. How can I change the address in my order?

You can change your delivery address on our website once you log into your account.You may also call us or whatsapp us.

27. Do you inform customers in case of latedeliveries?

In case of any delay, our customer support team will keep you updated about your delivery timing changes.

28. Do you deliver same day?

Localitree offers the fastest delivery (Same Day) service in Hong Kong with daily morning and evening delivery of orders.
Cut off time is 7AM for Morning Slot locations and 10AM for Evening Slot locations.Please see Delivery Policy (https://www.localitree.com/delivery-policy/) for detailed information on this.

29. Can I add/remove some items in my order?

You can message us or call on our customer care number before packing.

30. How can I check the status of my order?

You can always call our customer care team to check the status. Or you may also see the status after logging in to your account online.

31. How can I know if any item is not available to add in my order?

We will inform you while dispatching the order.

32. Is there any welcome bonus?

Yes, you will get a welcome bonus of HK$20

33. How can I check balance in my wallet?

You can see it after you log in to your registered account

34. Would I receive a hard copy of my invoice?

We can provide on request.

35. Can I have multiple accounts with same address, email id and contact no?

No, Each delivery address, email ID and contact phone number can only be associated with one Localitree account.

36. Do you have an offline store?

37. Is it safe to use my Credit/Debit card for purchase through Localitree?

We don’t store your credit card details and are using industry leading Stripe Payment gateway.

38. What happens if no one is at home during the delivery?

We will inform you first and keep your packet at your doorstep (only if pre-paid and authorized by you) and we will send you the picture of the delivered product/s.

39. Do you also sell wine/beer/liquor?

Yes, you may visitthe section here (https://www.localitree.com/beverages/alcohol/).
As per Hong Kong law, intoxicating liquor must not be sold or supplied to a minor in the course of business.

40. How would I know my payment status?

Please dial +852 5940 1514 or message us for any payment related queries.

41. Which credit card is accepted for payment?

We accept payment via Visa, MasterCard & American Express credit cards.

42. What is Localitree fresh?

We provide local fresh items like sweets, samosa, aloo tikki, etc.

43. What kind of products do you sell?

We at Localitree are Hong Kong’s first organized online supermarket that provides doorstep delivery of comprehensive regional groceries and home essentials, personal care, baby care items.

Link: https://www.localitree.com

44. What is the minimum order value?

HK$ 200, HK$300 and HK$500 as per the locations. Please see Delivery Policy (https://www.localitree.com/delivery-policy/) for detailed information on this.

45. Can you arrange specific products for me?

Yes! Whenever a customer asks us for a specific product they want, we will do our best to find and stock that product. We will arrange it if it is available with distributors. You can always inform us by whatsapp or call.

46. What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

47. How are the fruits and vegetables weighed?

Every fruit and vegetable has a different size and weight. While you shop we can only show an estimated weight and price for everything priced by kilogram, catty or pound. At the time of delivery, we weigh each item to decide the final price. There could be a difference of 5% – 10% of their original weight.

48. Do I get any points after shopping?

Instead of points, we give cash back of 1% if the order is above $500.

49. Can I get a coupon code while ordering groceries through Localitree?

50. Can I get delivery as per my schedule?

Yes, we canprovide on demand(express) delivery service. The charges are variable as per the location, you may call us on +852 5940 1514 for more information on this.

51. Do you have subscription based/recurring order facility?

52. Is there any deduction in payment if I get my order cancelled?

53. Is there any referral bonus?

Yes, you may find your reference code (URL) here (https://www.localitree.com/my-account/)

Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business. 根據香港法律,不得在業務過程中,向未成年人售賣或供應令人醺醉 的酒類。

Localitree - Indian Grocery Hong Kong
Localitree is an online grocery shopping store in Hong Kong, exclusively designed for delivering the freshest of fruits and vegetables, with the best quality pulses and food grains, dairy products, festive essentials and much more from renowned brands.
All our products are fresh and of high-quality and ordered from a range of specialist retailers and markets, to be delivered to your home.
At Localitree, we love food and want everyone to enjoy delicious fresh food all year round. That’s the reason we strive to offer the best quality products from amazing growers and suppliers across the world.
Hong Kong’s Biggest Online Supermarket
We established Localitree in Hong Kong in the year 2018 and today we are one of the largest dedicated online grocery retailers of Hong Kong with thousands of active customers shopping with us. Our main aim is to provide our customers with the best shopping experience in terms of service, price range & offers. This helps in building a robust business and delivering long-term value to our customers.
Our online Indian Supermarket in Hongkong offers services filled with a unique end-to-end operating solution enabled by AI technology, which further makes it suitable for users to operate the business with the help of trending technology. The world is changing fast, driven by different shopping habits and ever more advanced technology for the consumer. We very well comprehend that grocery is the largest of all retail segments and deals with the daily chores of life, hence moving it online, helps the consumers to address their requirements effortlessly. We are well positioned to take advantage of these innovative technological trends for the benefit of our customers and partners.
Enjoy Online Grocery Shopping & Everyday Necessities
We are a leading megastore, bringing a whopping 5000+ products from more than 500+ brands, with one simple aim to turn you into our loyal customers forever. Our range of products is vast, ranging from household cleaning products to personal care to pet supplies. Localitree has everything under its umbrella, which would fulfill all your needs.
We are Hong Kong’s first online supermarket powered by AI-based Supply Chain Intelligence & Logistics Planning to help you experience highest efficiency, reliability & clarity in operations. Localitree is all about bringing convenience to your doorstep and letting you experience stress-free shopping for your daily essentials.
Localitree is all set to revolutionize the way you shop for Indian groceries in Hongkong and other daily essentials, making it easier and more convenient than ever before. Whether you need fruits, vegetables or dairy and meat, we have everything for you.
Offering The Best & Fresh Quality Products
We at Localitree are dedicated to providing superior quality products ranging from baby products, beverages, cooking essentials, festival essentials, fruits, vegetables, organic products and much more. We have made product categories in a seamless manner letting you access any product easily.
We don’t settle for anything less than perfect, this always provokes us to provide quality-laden products, to help you enjoy quality items without any hassle. Localitree helps you and your family get fresh, healthy and delicious food and other daily essentials with the convenience of ordering everything from one place.
Get Online Grocery Delivery and Daily Essentials Online with Localitree today!
Order groceries and your daily requirements online with Localitree, and get ready to stock your kitchen, bathroom and beyond with all of the best brands, reducing the painful supermarket queues and hefty price tags!
Buy Groceries on Hong Kong Island.   Buy Groceries in Kowloon.   Buy Groceries in New Territories.   Buy Groceries on Hong Kong Island (Central and Western).   Buy Groceries on Hong Kong Island (Wan Chai).   Buy Groceries on Hong Kong Island (Eastern).   Buy Groceries on Hong Kong Island (Southern).  
Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business. 根據香港法律,不得在業務過程中,向未成年人售賣或供應令人醺醉 的酒類。