Shipping, Delivery & Payment methods
FAQ Second Version
How Do I Track My Order?
Simple. Log in to your account, enter Order ID and billing information and you can see exact status of your order.
Or, you can dial 5940 1514 anytime, we will be more than happy to serve you.
We anyway will keep you updated with respect to your order delivery status through emails and text messages.
What are the covered service areas?
Delivery service covers domestic as well as industrial and commercial areas. Current delivery service is available for Hong Kong Island, Kowloon, the New Territories and specific outlying island areas: Discovery Bay, Ma Wan and Tung Chung.
It is not available for Cheung Chau, Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery, Tai O.
Delivery service is not applicable to locations that cannot be directly accessed by courier vehicles. Our delivery service does not cover floors higher than 5 levels when not directly connected by elevators. Please contact customer service representative when in doubt on 5940 1514.
Please note: Localitree will not be responsible for any damage or loss caused when products are left at the door or at the security office upon customer’s request.
How do I reach you if I Have Any Queries?
Please dial +852 5940 1514 for any questions or queries.