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Frequently Asked Questions

Shipping, Delivery & Payment methods

How long will it take to get my order delivered?

Localitree offers the fastest delivery (Same Day) service in Hong Kong with daily morning and evening delivery of orders.

Same Day Delivery calculates 24 hours from the order placement time with an exception of Sundays.

Important points to note before placing the order:
Self pickup is required when there is no authorized unloading area or lifts in/around the building.

In the event of typhoons / rainstorm, deliveries will be rescheduled to the next available date. Typically this will be the next working day.

Please feel free to contact us if you have any further questions or doubts.

What’s the delivery fee?

We currently offer free home delivery for each order over HK$200.

Orders under HK$200? A minimal delivery charge of HK$30 will be imposed on each such delivery.

Minimum order value threshold for free delivery is $300 for Tuen Mun, Ma Wan, Yuen Long and Tai Po. The minimal delivery charge of HK$50 will be imposed on orders below $300.

Discovery bay orders attracts additional tunnel fee of $120 when cart size is less than $500.

Spending refers to the total billed amount net of coupons and gift vouchers,  and other discount offers.

Why the prices are cheapest on Localitree?

  • We save on the retail rent.
  • Direct Sourcing.
  • Centralised logistics & quality control.
  • No listing fee.
  • Efficient logistics team.

 

What are the payment options?

Currently we’re only accepting Cash On Delivery (COD), Bank and PayMe Transfers.  Direct Credit card payments made by Visa, MasterCard & American Express will be supported soon.

FAQ Second Version

How Do I Track My Order?

Simple. Log in to your account, enter Order ID and billing information and you can see exact status of your order.

Or,  you can dial 5940 1514 anytime, we will be more than happy to serve you.

We anyway will keep you updated with respect to your order delivery status through emails and text messages.

 

What are the covered service areas?

Delivery service covers domestic as well as industrial and commercial areas. Current delivery service is available for Hong Kong Island, Kowloon, the New Territories and specific outlying island areas: Discovery Bay, Ma Wan and Tung Chung.

It is not available for Cheung Chau, Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery, Tai O.

Delivery service is not applicable to locations that cannot be directly accessed by courier vehicles.  Our delivery service does not cover floors higher than 5 levels when not directly connected by elevators. Please contact customer service representative when in doubt on 5940 1514.

Please note: Localitree will not be responsible for any damage or loss caused when products are left at the door or at the security office upon customer’s request.

How do I reach you if I Have Any Queries?

Please dial +852 5940 1514 for any questions or queries.